Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and billing information when you create an account
• Profile Information: Business size, industry, integration preferences, and other profile details
• Communication Data: Information you provide when contacting us for support, feedback, or inquiries
• Integration Data: Configuration settings, API credentials (encrypted), and integration preferences
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

1.2 Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Integration Metrics: Data sync statistics, error rates, and performance analytics
• Cookies and Tracking: Information collected through cookies and similar technologies

1.3 Information from Third Parties

We may receive information from integrated third-party services:

• Data from connected business applications (with your explicit consent)
• Information from payment processors for billing purposes
• Analytics data from marketing and advertising partners

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide, maintain, and improve our integration platform
• Process and facilitate data synchronization between your business systems
• Authenticate users and maintain account security
• Process payments and manage billing
• Provide customer support and technical assistance

2.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Notify you about changes to our services or policies

2.3 Analytics and Improvement

• Analyze usage patterns to improve our services
• Monitor system performance and reliability
• Conduct research and development for new features
• Generate anonymized analytics and reports

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and communication tools
• Analytics and monitoring services
• Marketing and advertising platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes, such as subpoenas or court orders
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security training for all team members
• Incident Response: Established procedures for security incident management
• Compliance: SOC 2 Type II compliance and adherence to industry standards

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and conduct analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

6.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Update your account information and preferences

6.3 Consent and Objection

• Withdraw consent for data processing (where applicable)
• Object to certain types of data processing
• Opt out of marketing communications
• Restrict processing of your information

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

9. Third-Party Services

Our platform integrates with various third-party services. This privacy policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you connect to our platform.

10. Changes to This Policy

We may update this privacy policy from time to time. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For material changes, we will notify you via email or platform notification
• Your continued use of our services constitutes acceptance of the updated policy

11. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

12. Regulatory Compliance

We comply with applicable data protection laws, including:

• GDPR: General Data Protection Regulation (EU)
• CCPA: California Consumer Privacy Act (US)
• Privacy Act: Australian Privacy Principles
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)