Last Updated: March 15, 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.
Similar technologies include:
- Local Storage: Data stored locally in your browser
- Session Storage: Temporary data stored for your browsing session
- Web Beacons: Small graphics used to track user behavior
- Pixels: Tracking codes embedded in web pages and emails
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled:
- Authentication: Keep you logged in to your account
- Security: Protect against fraud and security threats
- Session Management: Maintain your session state
- Load Balancing: Distribute traffic across our servers
2.2 Functional Cookies
These cookies enhance your experience by remembering your preferences:
- User Preferences: Language, timezone, and display settings
- Form Data: Remember information you've entered in forms
- Navigation: Remember your location within our platform
- Customization: Personalize content and features
2.3 Analytics Cookies
These cookies help us understand how visitors use our website:
- Usage Analytics: Track page views, clicks, and user journeys
- Performance Monitoring: Monitor website speed and performance
- Error Tracking: Identify and fix technical issues
- A/B Testing: Test different versions of our website
2.4 Marketing Cookies
These cookies are used for advertising and marketing purposes:
- Advertising: Show relevant ads on other websites
- Retargeting: Display targeted content to previous visitors
- Campaign Tracking: Measure the effectiveness of marketing campaigns
- Social Media: Enable social media sharing and integration
3. Third-Party Cookies
We use several third-party services that may set their own cookies:
Google Analytics
Provides website analytics and user behavior insights. Google Privacy Policy
Customer Support Tools
Live chat and support ticket systems for customer assistance.
Payment Processors
Secure payment processing for billing and subscription management.
Social Media Platforms
Social media integration for sharing and authentication features.
4. Cookie Consent and Management
4.1 Your Consent
By using our website, you consent to our use of essential cookies. For non-essential cookies, we will request your explicit consent through our cookie banner.
4.2 Managing Cookies
You can control cookies through several methods:
Browser Settings
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Cookie Preference Center
Use our cookie preference center to manage your cookie settings:
4.3 Impact of Disabling Cookies
Disabling certain cookies may affect your experience:
- You may need to re-enter information more frequently
- Some features may not work properly
- Personalization features may be limited
- We may not be able to remember your preferences
5. Cookie Retention
Different cookies have different retention periods:
Session Cookies
Deleted when you close your browser
Persistent Cookies
Stored for a specific period (30 days to 2 years)
Functional Cookies
Retained until you change your preferences
Analytics Cookies
Typically retained for 24 months
6. International Transfers
Some of our third-party service providers may be located outside your country. When cookies are transferred internationally, we ensure appropriate safeguards are in place to protect your information.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make updates:
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For significant changes, we will notify you via email or website notification
- We may request renewed consent for new cookie types
8. Contact Information
If you have questions about our use of cookies or this policy, please contact us:
Privacy Team
Email: privacy@xcloudconnector.com
Address: XCloudConnector Pty Ltd
Level 10, 123 Business Street
Sydney, NSW 2000, Australia
Response Time: We will respond to cookie-related inquiries within 5 business days.
Need Help with Cookie Settings?
Our privacy team can help you understand and manage your cookie preferences.
Contact Privacy Team