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Cookie Policy

This policy explains how XCloudConnector uses cookies and similar technologies to enhance your experience on our website and platform.

Effective Date: March 15, 2025
Last Updated: March 15, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

Similar technologies include:

  • Local Storage: Data stored locally in your browser
  • Session Storage: Temporary data stored for your browsing session
  • Web Beacons: Small graphics used to track user behavior
  • Pixels: Tracking codes embedded in web pages and emails

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

  • Authentication: Keep you logged in to your account
  • Security: Protect against fraud and security threats
  • Session Management: Maintain your session state
  • Load Balancing: Distribute traffic across our servers

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • User Preferences: Language, timezone, and display settings
  • Form Data: Remember information you've entered in forms
  • Navigation: Remember your location within our platform
  • Customization: Personalize content and features

2.3 Analytics Cookies

These cookies help us understand how visitors use our website:

  • Usage Analytics: Track page views, clicks, and user journeys
  • Performance Monitoring: Monitor website speed and performance
  • Error Tracking: Identify and fix technical issues
  • A/B Testing: Test different versions of our website

2.4 Marketing Cookies

These cookies are used for advertising and marketing purposes:

  • Advertising: Show relevant ads on other websites
  • Retargeting: Display targeted content to previous visitors
  • Campaign Tracking: Measure the effectiveness of marketing campaigns
  • Social Media: Enable social media sharing and integration

3. Third-Party Cookies

We use several third-party services that may set their own cookies:

Google Analytics

Provides website analytics and user behavior insights. Google Privacy Policy

Customer Support Tools

Live chat and support ticket systems for customer assistance.

Payment Processors

Secure payment processing for billing and subscription management.

Social Media Platforms

Social media integration for sharing and authentication features.

4. Cookie Consent and Management

4.1 Your Consent

By using our website, you consent to our use of essential cookies. For non-essential cookies, we will request your explicit consent through our cookie banner.

4.2 Managing Cookies

You can control cookies through several methods:

Browser Settings

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Cookie Preference Center

Use our cookie preference center to manage your cookie settings:

4.3 Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

  • You may need to re-enter information more frequently
  • Some features may not work properly
  • Personalization features may be limited
  • We may not be able to remember your preferences

5. Cookie Retention

Different cookies have different retention periods:

Session Cookies

Deleted when you close your browser

Temporary storage

Persistent Cookies

Stored for a specific period (30 days to 2 years)

Long-term preferences

Functional Cookies

Retained until you change your preferences

User customization

Analytics Cookies

Typically retained for 24 months

Usage analysis

6. International Transfers

Some of our third-party service providers may be located outside your country. When cookies are transferred internationally, we ensure appropriate safeguards are in place to protect your information.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make updates:

  • We will post the updated policy on our website
  • We will update the "Last Updated" date
  • For significant changes, we will notify you via email or website notification
  • We may request renewed consent for new cookie types

8. Contact Information

If you have questions about our use of cookies or this policy, please contact us:

Privacy Team

Email: privacy@xcloudconnector.com
Address: XCloudConnector Pty Ltd
Level 10, 123 Business Street
Sydney, NSW 2000, Australia

Response Time: We will respond to cookie-related inquiries within 5 business days.

Need Help with Cookie Settings?

Our privacy team can help you understand and manage your cookie preferences.

Contact Privacy Team